A proven manager with 12 years of leadership experience in the food and beverage industry, 10 of which within Costa Coffee equity and franchise stores.

A self starter with a proven track record of success in managing operational costs and implementing strategies to improve customer and team retention.

Passionate about internal development and individual growth, delivering team members with the skills and knowledge to progress to store manger themselves.

Staff Recruitment/ Training/ Development/Progression.

Operations Business Management.

Strategic planning and Goal Setting.

Financial Control/ P&L Analysis/ Inventory management/ Margin Control.

Auditing/ Heath and Safety/ Financial.

Performance Management.

Customer Experience/Retention.

Costa Coffee Store Manager

Liverpool, Equity Costa Coffee

Costa Coffee Store Manager

Liverpool: Franchises, The Optimum Group

Max Spilemann Photo Lab Technician

Rhyl North Wales

BA Media production

Cumbria Institute of the Arts

Aug 2006

Concentration in: Production Management,

Photography, Directing, Script Writing.

CD Accredited Master Programme.

Liverpool International Coaching Academy


HumanTechnics Advanced Certificate in Executive